Client Appointments
New clients, please arrive five minutes prior to your appointment to fill out a quick form. Please check out the FNF website prior to your appointment for tips, facts and general helpful information about your appointment.
New clients, please arrive five minutes prior to your appointment to fill out a quick form. Please check out the FNF website prior to your appointment for tips, facts and general helpful information about your appointment.
48
hours before your appointment we will send you an email to confirm
your appointment details. Please respond to our email to let us
know whether you will be coming, or not. We do this because we know
that life gets busy and sometimes people forget, especially if an appointment
was made weeks before.
Cancellations
We understand that stuff comes up, but we ask that you please please give us a notice of cancellation ASAP (as soon as possible) via text, email, or phone call. This will ensure that our nail technicians and clients will have a smooth operation and enjoyable experience.
We understand that stuff comes up, but we ask that you please please give us a notice of cancellation ASAP (as soon as possible) via text, email, or phone call. This will ensure that our nail technicians and clients will have a smooth operation and enjoyable experience.
No Shows
Repeat no shows for a confirmed appointment will be refuse of appointment booking. Please please give us a notice of cancellation ASAP to prevent a no shows appointment. The nail technician gets paid to provide the appointment service. The no show appointment affect negatively on their earnings for the day, which is unfair. There is a wait list of clients who would have loved to be service but could not because the time was reserved.
Repeat no shows for a confirmed appointment will be refuse of appointment booking. Please please give us a notice of cancellation ASAP to prevent a no shows appointment. The nail technician gets paid to provide the appointment service. The no show appointment affect negatively on their earnings for the day, which is unfair. There is a wait list of clients who would have loved to be service but could not because the time was reserved.
Late Arrivals
If you do find yourself running late, please please give us a holler. Chances are if you are only 5 to 10 minutes behind we can try our best (no promises) to fit you in, otherwise just get to us safely and we’ll do our best to make sure you get your service. (Longer services may have to be shortened).
If you do find yourself running late, please please give us a holler. Chances are if you are only 5 to 10 minutes behind we can try our best (no promises) to fit you in, otherwise just get to us safely and we’ll do our best to make sure you get your service. (Longer services may have to be shortened).
Children
Supervision
Please
do not leave children unattended.
Children must be supervised at all times. Parents/guardians are responsible for the
children’s behavior. Our clients
receiving relaxing treatments need the peace & quite.
Pets
We have clients and staff who are allergic to dander. And sadly, some people do not like animals and have complained in the past when they saw an animal in the waiting room or coming-out of a treatment room. Client has come in to relax and escape from the outside world and would not like to be disturbed by a loud animal.
We have clients and staff who are allergic to dander. And sadly, some people do not like animals and have complained in the past when they saw an animal in the waiting room or coming-out of a treatment room. Client has come in to relax and escape from the outside world and would not like to be disturbed by a loud animal.
With
all that as background, we have updated our policy to allow pet
animals to be in the treatment room if they are a licensed therapy dog or can
fit into a carry case so they are not loose in the room. If your dog is a
therapy dog it must be house-trained. We hope you understand. If you are
going to be bringing a service dog or a dog in a case, please let us know in
advance.
Cell Phone
Please have the phone in silent or vibrate mode, keep the phone conversion to a minimum, and lowering the voice volume. Please use headphones if you’re watching videos or listening to music.
Please have the phone in silent or vibrate mode, keep the phone conversion to a minimum, and lowering the voice volume. Please use headphones if you’re watching videos or listening to music.
Right to
Refuse Services
We
reserve the right to refuse service to anyone.
If a service provider feels that a client is behaving inappropriately,
they are authorized to stop the treatment immediately.
Prices
and services vary based on customer’s satisfaction and are subject to change.
Personal Belongings
We regret that we cannot be responsible for loss or damage of personal articles. We recommend that you leave your valuables at home.
We regret that we cannot be responsible for loss or damage of personal articles. We recommend that you leave your valuables at home.
Payment
We gladly accept Cash, Mastercard, Visa, Discover, American Express and DebitC. We do not take checks.
We gladly accept Cash, Mastercard, Visa, Discover, American Express and DebitC. We do not take checks.
Credit Card Surcharge Under $10.00
We charge a $2.00 fee on all credit card transactions below $10. Thank you for your understanding.
We charge a $2.00 fee on all credit card transactions below $10. Thank you for your understanding.
Gratuities
If you are happy with the services provided, it is customary to
give 15% to 20% gratuity to your service provider. We apologize that gratuities may not be
placed on credit cards. For your
convenience, some nail technicians do take electronic money transfer via Paypal
or Zelle.
Gift Cards
We sells elegant physical gift cards with the following policies:
We sells elegant physical gift cards with the following policies:
- Can
be redeemed for products & services
- Purchased
gift cards and gift certificates expire after 5 years from the date of
purchase. After 2 years there is a
20% reactivation fee of the remaining balance on the gift card.
- Are
final sale and not refundable
Returns, Exchanges & Refunds
All services, gift cards,
health, beauty and personal care items are non-refundable and final. There are certain situations where only
partial refunds are ganted.
Communicating Your Suggestions And/Or Preferences
Feedbacks and comments
are greatly appreciated. For any
unsatisfied or satisfied services & results, please feel free to speak with
a manager privately via phone, text message, email etc…We will do our best to
resolve any issues or concerns.
Reward Points
You
agree that Family and Friends Nail Spa Inc (“FNF Nail Spa”). or its affiliates are
not liable for redemption of the Rewards Points and solely acts to administer
the Program. FNF Nail Spa may, in its
sole and absolute discretion, cancel, change, suspend, or modify any aspect of
the Program and/or any Reward at any time, including the availability of any
Reward, without notice. FNF Nail Spa may, in its sole and absolute discretion,
terminate or suspend any client’s participation in the Program. It is recommended that client check Rewards Points
frequently and redeem Rewards Points at $5 or greater.
